Yuma AI
About Yuma AI
Yuma AI revolutionizes ecommerce customer service by automating over 40% of support tickets using generative AI. Targeting Shopify businesses, it offers 24/7 assistance and improves agent productivity and customer satisfaction. With powerful automated responses and efficient handling of inquiries, Yuma AI streamlines the customer journey.
Yuma AI offers flexible pricing plans designed to suit various business needs. Users can choose a free trial or select tiers that provide advanced features for automating customer inquiries. Upgrading to higher plans unlocks more integrations and enhanced support capabilities, ensuring maximum ROI for users.
Yuma AI's user interface provides an intuitive experience, designed for seamless navigation. Featuring a clean layout with easy access to automation tools, it incorporates user-friendly widgets for agents. This design enhances the overall browsing experience, ensuring users efficiently manage customer interactions and operations.
How Yuma AI works
Users interact with Yuma AI by signing up for an account and seamlessly integrating it with their Shopify platform. After onboarding, users navigate the user-friendly dashboard to set up automation scenarios, customize responses, and monitor performance metrics. Yuma AI’s generative technology empowers businesses to automate inquiries, boosting efficiency and customer satisfaction.
Key Features for Yuma AI
Automated Ticket Handling
Yuma AI offers automated ticket handling, significantly reducing support workload for Shopify businesses. By intelligently addressing customer inquiries, Yuma ensures efficient responses, allowing agents to focus on complex tasks. This feature enhances productivity, reduces operational costs, and improves overall customer satisfaction, making Yuma an essential tool in ecommerce.
Pre-trained Intent Library
Yuma AI features a pre-trained intent library specifically designed for ecommerce, enabling rapid identification of customer needs. By leveraging this library, Yuma delivers accurate and timely responses to inquiries, which significantly enhances user experience. This feature empowers businesses to effectively engage with customers and improve support efficiency.
24/7 Multi-Channel Support
Yuma AI provides 24/7 multi-channel support, ensuring customers receive timely assistance regardless of the platform. By automating responses on email, chat, and social media, Yuma enhances customer engagement and satisfaction. This feature allows businesses to maintain a strong presence and prompt communication with their audience.
