Solidroad
About Solidroad
Solidroad is an innovative AI-powered coaching platform designed for customer-facing teams. It empowers representatives with live call scoring, realistic simulations, and personalized feedback. Users benefit from efficient onboarding and ongoing training, enhancing performance and productivity, making Solidroad an invaluable tool for companies seeking to optimize their customer interactions.
Solidroad offers three pricing plans to meet varying needs: Starter at $199/month for 10 users, Growth at $499/month for 50 users with custom coaches, and an Enterprise plan for 50+ users with dedicated support. Upgrading allows access to advanced analytics, priority support, and custom integrations, enhancing overall team performance.
The user interface of Solidroad is designed for seamless navigation, promoting an intuitive experience. Its layout features easily accessible tools for live call scoring, simulations, and feedback management. Users enjoy a user-friendly design that enhances interaction and functionality, ensuring effective training and coaching through Solidroad's innovative platform.
How Solidroad works
Users start with Solidroad by onboarding their customer-facing teams, integrating existing conversation tools, and uploading real call recordings. Once set up, users access simulations to practice various scenarios, receive real-time coaching feedback during calls, and utilize custom scorecards to track performance. Solidroad's intuitive interface and structured training modules foster continuous improvement.
Key Features for Solidroad
Live Call Scoring
Live call scoring is a key feature of Solidroad, enabling users to upload and evaluate real conversations. This unique functionality provides instant feedback on performance, helping teams identify strengths and areas for improvement. Solidroad’s scoring fosters targeted training, enhancing overall competency and confidence among customer-facing representatives.
Realistic Simulations
Solidroad offers realistic simulations that allow users to practice voice, video, chat, and email interactions with an AI coach. This feature enhances user experience by enabling reps to gain practical skills across multiple communication channels. The simulations prepare users effectively for real-world interactions, minimizing the steep learning curve.
Custom Scorecards
Custom scorecards are a distinctive feature of Solidroad, allowing managers to tailor evaluations and feedback based on specific criteria. This personalized approach not only enhances the coaching experience but also ensures that training aligns with business objectives, driving team performance and effectiveness in customer interactions.
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