Sobel
About Sobel
Sobel is a customer support platform tailored for early-stage startups. It empowers teams to engage seamlessly with users via Messenger, enabling real-time communication within their product. With features like a knowledge base and a shared inbox, Sobel enhances customer experience, ensuring efficient support and user satisfaction.
Sobel offers a simple pricing model, currently in closed beta. Teams can access a free plan with a shared inbox for up to four seats, while additional seats cost $10 each. Early adopters can join the waitlist for special discounts. Maximize your support potential with Sobel's value-driven pricing.
Sobel features a user-friendly interface that streamlines customer support interactions. Its organized layout enhances navigation, making it easy for teams to switch between the knowledge base, Messenger, and inbox features. The intuitive design of Sobel ensures a smooth user experience, promoting efficient and effective customer communication.
How Sobel works
Users start by joining Sobel's waitlist to gain access to the platform during the beta phase. Once onboarded, teams can embed the Messenger feature into their product, allowing users to initiate conversations without leaving the app. They can manage chats through a dedicated inbox, access customer conversation histories, and utilize the knowledge base for quick responses, optimizing the support process for greater efficiency and satisfaction.
Key Features for Sobel
Messenger Integration
Sobel's unique Messenger integration allows seamless customer support directly within your product. Users can easily connect with support teams without leaving the interface. This innovative feature enhances user experience by making support accessible and responsive, ensuring that help is just a message away.
Knowledge Base
Sobel's knowledge base enables businesses to publish helpful articles and FAQs, allowing customers to find answers independently. This self-service feature not only improves user satisfaction but also reduces support team workload, making it an essential asset for efficient customer support.
Blazing-fast Inbox
The blazing-fast inbox feature of Sobel ensures that support teams can manage and prioritize conversations efficiently. This streamlined communication tool allows team members to assign tickets, monitor user interactions, and provide timely responses, enhancing overall customer support effectiveness.
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