Rallied AI

Rallied AI is a revolutionary AI technician designed specifically for Managed Service Providers (MSPs) to streamline their operational efficiency. By autonomously resolving Level 1 and Level 2 tickets, Rallied connects seamlessly to your entire tech stack, allowing for hassle-free management of IT support tasks. It engages with users in familiar environments like Slack or Microsoft Teams, functioning much like a real coworker. This innovative tool alleviates the burden on your L2 and L3 engineers, enabling them to focus on critical project work that drives business growth. With Rallied, you can reclaim valuable time and resources, ensuring that your best talent is not caught up in repetitive tasks like password resets or account unlocks. Ultimately, Rallied empowers MSP owners and service managers to enhance productivity and profitability, transforming the way IT support is delivered.

Autonomously Resolves Tickets

Rallied AI efficiently resolves a range of L1 and L2 tickets, including password resets, account unlocks, and mailbox permissions. By executing fixes autonomously, it notifies users and updates tickets, reducing the workload for your technical staff.

Intelligent Triage and Dispatch

With its advanced triage capabilities, Rallied asks end users pertinent questions to categorize support requests by priority. It fills in necessary triage fields, retrieves relevant documentation, and assigns tickets to the appropriate technician, ensuring a smooth workflow.

Streamlined Onboarding and Offboarding

Rallied simplifies the onboarding process for new hires and the offboarding for departing employees. By managing M365 licenses, Active Directory accounts, and access permissions through a single message, it saves time and reduces the risk of human error.

Seamless Integration with Your Tech Stack

Rallied connects effortlessly to popular tools like ConnectWise, Autotask, and Google Workspace, among others. This integration ensures that it can work within your existing systems, enabling you to leverage its capabilities without extensive setup or training.

Efficient Ticket Management

Rallied AI handles a high volume of L1 and L2 tickets, freeing up your technical staff to focus on more strategic initiatives. It resolves issues swiftly, ensuring minimal downtime for users and enhancing overall satisfaction.

Proactive User Support

By engaging with users in real-time, Rallied can address common IT issues before they escalate. This proactive support reduces the number of tickets generated and helps maintain a smooth operational flow.

Cost-Effective Resource Allocation

For growing MSPs, Rallied AI serves as a cost-effective alternative to hiring additional L1 technicians. With a typical L1 hire costing around $50K, Rallied allows you to manage ticket volume without the overhead of additional staff.

Rapid Deployment and Immediate Impact

Rallied can be connected and deployed within a week, eliminating the lengthy implementation times associated with other AI tools. This rapid deployment ensures that you can start reaping the benefits of automation almost immediately.

What if it breaks something?

You have full control over what Rallied can do autonomously. Initially, you can limit its capabilities to certain tasks and gradually expand as you gain confidence, ensuring a secure and reliable operation.

We've tried AI tools before. What makes Rallied different?

Many AI tools require extensive setup, training, and ongoing administration. Rallied is designed to operate with minimal input and does not need a dedicated admin, allowing you to focus on your core business.

How does Rallied integrate with existing systems?

Rallied connects seamlessly with a wide array of tools, including PSA systems and documentation resources. This integration ensures that it fits smoothly into your existing tech ecosystem without extensive modifications.

How long does it take to see results?

With Rallied, you can start seeing results almost immediately after deployment. The AI technician begins resolving tickets and improving operational efficiency within days, not months, transforming your IT support landscape swiftly.