Knowmax
About Knowmax
Knowmax is an AI-powered knowledge management platform dedicated to enhancing customer experience. Its innovative feature, the no-code Cognitive Decision Trees, helps CX teams provide contextually relevant information for efficient service delivery. With instant, accurate access to knowledge, Knowmax streamlines interactions and empowers teams to succeed.
Knowmax offers flexible pricing plans tailored for various business needs. Each tier provides robust features to enhance knowledge management. Upgrading unlocks advanced functionalities, allowing teams to optimize their customer service efforts. Discover how investing in Knowmax can deliver tangible improvements in your operational efficiency.
The user interface of Knowmax is designed for seamless navigation and accessibility. With an intuitive layout and user-friendly features, including visual guides and decision trees, users can easily find the information they need. Knowmax prioritizes a smooth browsing experience to maximize efficiency for CX teams.
How Knowmax works
Users begin by onboarding with Knowmax through a simple setup process that involves a content audit and migration. After setup, they can utilize its powerful search engine to access knowledge, interact with automated decision trees for guided actions, and leverage visual guides for enhanced customer support and training.
Key Features for Knowmax
Cognitive Decision Trees
Cognitive Decision Trees within Knowmax streamline complex SOPs into interactive workflows, empowering teams to deliver precise, actionable knowledge quickly. This unique feature enhances customer service efficiency by providing context-sensitive guidance, ensuring that agents have access to the right information at the right time.
Visual How-To Guides
Knowmax offers visual how-to guides that simplify learning and reduce the need for lengthy documentation. This key feature allows users to create engaging visual content, improving agent training and customer self-service options, thus enhancing overall knowledge accessibility and reducing onboarding time effectively.
Omnichannel Knowledge Base
The omnichannel knowledge base feature enables Knowmax to distribute self-help guides across various digital channels. This distinct offering maximizes customer support efficiency, allowing users to help themselves while freeing agents to focus on more complex tasks, ultimately driving superior customer experiences.
