Flidget

Flidget is a revolutionary tool designed to help SaaS founders and small teams proactively manage user retention by identifying potential churn before it happens. Unlike traditional tools that only inform you about churn after it has occurred, Flidget equips you with live risk scores for every user in your product—categorizing them as Healthy, Risky, or Drifting—along with straightforward reasons for their status. This empowers your team to take action before users decide to leave. With a simple setup that takes just 10 minutes, Flidget integrates seamlessly with various billing systems like Stripe, Paddle, and Lemon Squeezy, ensuring you have all the insights you need, right at your fingertips. By capturing the real reasons behind cancellations through a quick chat interface, Flidget transforms retention efforts from reactive to proactive, enabling you to engage users with informed and personalized outreach.

Drift Detection

Drift Detection provides you with a clear understanding of user engagement by labeling each user as Healthy, Risky, or Drifting. This feature delivers plain-language insights into user activity, allowing your team to prioritize outreach effectively and prevent churn before it escalates.

Exit Feedback Capture

When a user decides to cancel, Exit Feedback Capture opens a chat directly on the cancellation page. This feature allows users to express their reasons in their own words, whether through text or voice, ensuring you gather valuable insights without the hassle of dropdown menus.

Unified Dashboard

Flidget's Unified Dashboard consolidates both user risk scores and exit feedback into a single, easy-to-navigate interface. This means your team can filter by churn reason, read detailed transcripts, and execute targeted win-back strategies all from one location, eliminating the need for multiple tools.

Quick Setup

With a straightforward installation process requiring only one npm command, Flidget can be live in your application within 10 minutes. This makes it accessible for teams of any size, allowing you to start benefiting from its features without extensive onboarding time.

Proactive User Engagement

Flidget allows product teams to engage users who are at risk of churning by providing them with tailored nudges. By knowing who to reach out to and why, you can create personalized communication that addresses specific concerns, making it more likely users will stay.

Effective Exit Interviews

When a user chooses to cancel, Flidget captures their feedback directly, providing insights that can help improve your product. This immediate feedback helps identify common pain points and informs your product development strategy.

Data-Driven Decision Making

With all user engagement metrics and feedback in one dashboard, Flidget empowers teams to make informed decisions about user retention strategies. By analyzing drift signals and exit reasons, you can optimize your offerings to better meet user needs.

Win-Back Campaigns

Flidget’s win-back feature allows you to create a targeted outreach list based on high-intent exits. By filtering through the reasons users left, you can craft compelling win-back strategies to re-engage users who may reconsider their decision.

How does Flidget detect potential churn?

Flidget uses a Drift Detection algorithm that assesses user engagement and activity levels, categorizing users as Healthy, Risky, or Drifting. This allows teams to be proactive in their outreach efforts.

What happens when a user clicks cancel?

When a user decides to cancel, a chat interface opens directly on the cancellation page, allowing them to share their reason for leaving in their own words. This feedback is then captured and tagged in your dashboard.

How quickly can I set up Flidget?

Setting up Flidget is incredibly quick and straightforward. It requires only one npm install command and a simple initialization step, meaning you can be up and running within 10 minutes.

What types of billing systems does Flidget support?

Flidget works seamlessly with various billing systems, including Stripe, Paddle, and Lemon Squeezy, as well as custom billing setups, ensuring that it fits seamlessly into your existing workflow.