Cosy

About Cosy

Cosy is a powerful, Slack-native automation platform designed to transform your workspace into a vibrant, self-sustaining community. Built for community managers, founders, and team leaders, Cosy eliminates the manual, repetitive tasks that drain hours from your week, allowing you to focus on strategy and genuine human connection. Its core mission is to foster engagement, belonging, and discovery directly within the familiar environment of Slack. The value proposition is clear: automate the operational heavy lifting of community management to cultivate a thriving ecosystem where members feel welcomed, connected, and valued from day one. With features like automated onboarding sequences, intelligent member introductions, a built-in directory, and content insights, Cosy empowers you to scale your community's warmth and engagement effortlessly. It turns your Slack from a simple communication tool into the heart of your community, saving you time while dramatically improving member experience and retention.

Features of Cosy

Automated Onboarding Sequences

Create up to 10 distinct, fully customizable welcome DM sequences that trigger automatically when a new member joins your Slack. You can choose to send messages from yourself, a team member, or the Cosy bot, with configurable delays set for minutes, hours, or even months in the future. Personalize messages with the member's name, links, and emojis to make every welcome feel personal and intentional. This ensures no new member is ever left hanging, providing immediate value and guidance 24/7, even while you sleep, setting the perfect tone for their community journey from the very first second.

Intelligent Member Introductions

Foster meaningful connections by automatically introducing opted-in community members to each other via direct message. You control the cadence—every 1, 2, 3, or 4 weeks—and can customize the introductory message. Introductions happen in a 3-person DM including both members and the Cosy bot, making it easy to start a conversation. The system intelligently pairs members randomly to spark serendipity while avoiding recent matches, automating relationship-building to create a deeply interconnected and engaged network without any manual effort from you.

Slack-Native Member Directory

Build a searchable, rich member profile directory without anyone ever leaving Slack. Customize up to 10 fields for members to fill out, including text, single-select, and multi-choice options. Prompt all members to create their profiles with one click, and new joiners automatically receive a reminder 24 hours after joining. Members can then use a simple slash command (/member-directory) to search for keywords and filter by completed profiles, making it effortless to find the right people, skills, or interests and turning your member list into a powerful, discoverable network.

Content Highlights & Moderation

Instantly surface your community's most valuable content and protect its safety with powerful slash commands. Use /most-engaged-messages to find top posts in a channel or /most-engaged-messages-all for insights across all public channels. Discover unanswered questions with /unreplied-messages to ensure nothing slips through the cracks. Simultaneously, Cosy's moderation tools work in the background to instantly detect spammy duplicate posts and flag abusive language, providing proactive protection to maintain a positive, respectful, and high-quality environment for everyone.

Use Cases of Cosy

Scaling a New Community from Zero to Engaged

For founders launching a new Slack community, Cosy is the essential force multiplier. It automatically welcomes every single new member with a personalized, multi-step onboarding sequence, ensuring they feel immediately valued and informed. As the community grows, the automated member introductions and easy-to-build directory foster organic connections and networking from the start, creating a foundation of engagement and belonging that scales effortlessly with your member count, all without constant manual intervention.

Revitalizing a Stagnant or Large Existing Workspace

Breathe new life into an established but quiet Slack workspace. Use Cosy to re-engage long-time members by prompting them to fill out their directory profiles and then automatically introducing them to new or similarly interested members. Surface hidden gems and unanswered questions with content highlights to spark new discussions. This re-activates dormant networks, uncovers valuable existing knowledge, and re-ignites a sense of community purpose and connection among all members.

Supporting Customer Success & Professional Networks

Ideal for customer communities or professional guilds where finding the right expert is key. The searchable member directory allows members to easily find peers with specific skills, industries, or interests. Automated introductions can connect users seeking help with those who can provide it, facilitating peer-to-peer support. This reduces the burden on community managers and success teams while empowering members to solve problems and build their professional networks autonomously within a trusted space.

Ensuring Consistent Safety & Quality in High-Traffic Communities

For large, active communities, maintaining a positive culture is paramount. Cosy’s automated moderation tools act as a first line of defense, instantly identifying and helping manage spam and abusive language. This protects member well-being and frees up moderators to handle more nuanced issues. Combined with the ability to highlight top content, managers can consistently reinforce quality contributions and community standards, cultivating a safer, more valuable environment for all participants.

Frequently Asked Questions

How does the automated onboarding work?

When a new member joins your Slack workspace, Cosy automatically triggers a pre-configured sequence of welcome DMs. You can create up to 10 different sequences with fully customizable messages and scheduling delays (e.g., send a welcome immediately, a resource guide after 1 hour, and a check-in after 1 week). Messages can be sent from you, a team member, or the Cosy bot, ensuring every newcomer receives a warm, guided introduction without you lifting a finger.

Are member introductions opt-in?

Yes, member participation in the automated introduction feature is entirely opt-in. Community members must choose to participate. For those who opt in, Cosy will randomly pair them with another opted-in member on a regular cadence that you set (e.g., every two weeks), avoiding recent matches to ensure fresh connections. This respects member privacy and comfort while fostering networking among those who want to engage.

How do members access and use the Member Directory?

Members can access the directory in two ways: by opening the Cosy app within Slack or by using the /member-directory slash command in any public channel, which provides a direct link. Inside the directory, they can search for specific keywords (like "marketing" or "Python") and filter the results to show only members who have completed their profiles, making it easy to find relevant connections.

What does Cosy do when it detects spam or abusive language?

Cosy proactively monitors public channels for common spamming techniques, like duplicate posts, and for abusive language. When detected, Cosy instantly flags these messages for review. This provides community managers and moderators with immediate alerts, allowing for quick action to remove harmful content and address user behavior, helping to maintain a safe and respectful community environment with less manual monitoring.

Pricing of Cosy

Cosy offers a free plan for communities with up to 250 members. For larger communities or access to all features, a 30-day free trial is available for unlimited members. After the trial, paid plans begin to accommodate scaling communities. Specific pricing tiers and costs for the unlimited member plans are available on the Cosy website.