Canny

About Canny

Canny is a leading customer feedback management platform that empowers teams to gather and analyze user feedback effectively. Its innovative Autopilot feature automates feedback collection, allowing product teams to focus on user insights and seamlessly integrate feedback into their development process, improving product-market fit.

Canny offers versatile pricing plans, including a free trial, tiered subscription models catering to startups and enterprises, and unique features that enhance product management. Upgrading unlocks advanced AI capabilities and custom analytics, allowing teams to gain deeper insights and optimize their feedback management processes.

Canny's user interface boasts a modern and intuitive design, facilitating seamless navigation and a pleasant user experience. With user-friendly features like a customizable feedback portal and integration capabilities, Canny ensures that teams can effectively manage customer insights while aligning with their branding.

How Canny works

Users engage with Canny by first signing up and onboarding through quick setup processes. They can then utilize features such as feedback gathering tools that automatically capture insights from customer conversations. Users analyze feedback through custom scoring systems and prioritize feature requests effectively, all while staying organized with integrated project management tools.

Key Features for Canny

Autopilot Feedback Capture

Autopilot is a standout feature of Canny that automatically captures customer feedback from conversations. By detecting and merging duplicate suggestions, it streamlines the feedback process, giving teams valuable insights to inform product decisions, thus significantly enhancing user engagement and satisfaction.

Priority Scoring Formula

Canny's priority scoring formula allows users to build customizable scoring systems for feature requests. By incorporating impact and effort weights, this feature helps teams focus on high-impact features that drive user satisfaction, ensuring that resources are allocated efficiently toward the most valuable developments.

Public and Private Roadmaps

Canny offers the ability to create both public and private roadmaps, allowing teams to share progress on feature requests transparently. This functionality engages customers by keeping them informed about developments, fostering trust and collaboration, and reinforcing community engagement around the product.