AskLettie

AskLettie is your 24/7 AI property assistant, designed to transform property management from a chaotic, reactive burden into a system of calm, automated control. It operates seamlessly on WhatsApp, the platform UK tenants already use daily, to automate the entire tenant maintenance request process. This powerful tool is built specifically for self-managing landlords and letting agencies who are tired of being on call 24/7, drowning in manual logs, and worrying about legislative compliance. AskLettie directly tackles the industry's biggest fears, including the upcoming Renters' Right Act and Awaab's Law, by providing an instant, professional channel for tenants to report issues. From the moment a message is sent, Lettie intelligently springs into action: triaging the problem by urgency, logging every detail, and creating crystal-clear, audit-ready reports automatically. This isn't just about fixing leaks faster; it's about fundamentally fixing a broken process. AskLettie empowers you to reclaim your evenings and weekends, shift from a constant problem-solver to a strategic property owner, and secure your most valuable asset: your time, all while ensuring compliance and enhancing tenant satisfaction.

24/7 AI Triage via WhatsApp

Lettie provides an instant, professional service channel on WhatsApp, eliminating missed calls and scribbled notes. Tenants report issues in their own time, and Lettie immediately assesses the urgency, categorises the problem, and routes it appropriately. This gives you a clear, prioritised view of what needs attention, day or night, without you lifting a finger.

Automatic Compliance Audit Trail

Stop relying on dangerous manual logs. AskLettie automatically builds a time-stamped, un-editable record of every tenant interaction, AI response, and action taken. This creates a perfect, audit-ready compliance record for legislation like the Renters' Right Act, proving you acted swiftly and correctly on every maintenance issue.

Visual AI Analysis

Tenants can send photos of issues directly via WhatsApp. Lettie's AI analyses these images to instantly identify faults and assess severity, cutting out endless back-and-forth messages and guesswork. This leads to faster, more accurate diagnostics and a more efficient resolution process from the very first report.

Centralised Compliance Hub

Manage all your property compliance documents in one secure dashboard. AskLettie tracks certificates and safety documents, sending you automatic reminders before they expire. This proactive system ensures you are never caught off guard, keeping you and your properties fully protected and legally compliant at all times.

For the Self-Managing Landlord

Reclaim your personal life and professional confidence. AskLettie handles the constant stream of tenant queries and repair reports on your behalf, triaging emergencies and logging minor issues. You get back your evenings and weekends while knowing every interaction is documented for full compliance, transforming a stressful juggling act into calm, controlled management.

For Letting Agencies Scaling Their Portfolio

Scale your operations efficiently without proportionally increasing administrative overhead. Deploy AskLettie to provide instant, 24/7 service to tenants across all managed properties. It ensures consistent, compliant handling of maintenance requests, improves tenant satisfaction scores, and frees your human agents to focus on complex tasks and business growth.

Ensuring Awaab's Law Compliance

Demonstrate proactive and timely action on damp, mould, and repair issues. AskLettie automatically collects and timestamps all tenant reports and your responses, creating the necessary audit trail to prove you acted "as soon as reasonably practicable." This turns a major legal worry into an automated, evidence-backed process.

Streamlining Property Compliance Management

Eliminate the panic of last-minute certificate renewals. Use the Centralised Compliance Hub to store all your Gas Safety, EPC, and EICR certificates in one place. With automatic expiry reminders, you can schedule contractors in advance, ensuring your properties are always legally let and your peace of mind is secured.

How do tenants start using AskLettie?

The process is beautifully simple for your tenants. After you add their details in your dashboard, you invite them to connect via a unique WhatsApp link. They simply save the number and start chatting as they would with any contact. There are no apps to download, no new accounts to create—just a seamless, familiar messaging experience.

Is my data and my tenants' data secure?

Absolutely. Data security and privacy are foundational to AskLettie. We are fully compliant with UK data protection laws, including GDPR. All data is encrypted, and we never use your or your tenants' information for marketing purposes. Your audit trail and compliance data are stored securely within your private dashboard.

Can AskLettie handle emergency repair situations?

Yes, expertly. Lettie's AI is trained to triage issues by urgency. If a tenant reports a critical problem like a major leak or no heating in winter, Lettie immediately recognises it as an emergency, notifies you instantly via your preferred method, and guides the tenant on any immediate safety steps, ensuring a fast and appropriate response.

What if the AI doesn't understand a tenant's complex issue?

Lettie is trained on thousands of real maintenance cases, but for highly unusual or complex scenarios, it's designed to escalate intelligently. It will gather all initial information, photos, and details, then flag the issue directly to you in the dashboard for your personal review, ensuring nothing ever falls through the cracks.

AskLettie offers simple, transparent pricing to suit portfolios of all sizes. You can choose monthly or annual billing (with two months free on annual plans). The popular Professional plan, priced at £20 per month, is designed for landlords with up to 8 properties and includes full access to all core features: 24/7 AI Triage via WhatsApp, the Web Dashboard & Issue Log, the Automatic Audit Trail, Automated Tenant Onboarding, and 1-Click Legal Reports. Larger portfolios can explore the Portfolio and Agency tiers. There are no hidden fees, and you can cancel your subscription at any time.