AskLettie

About AskLettie

Imagine reclaiming your evenings and weekends, free from the constant ping of tenant maintenance calls. AskLettie transforms property management from a reactive, time-consuming chore into a system of calm, automated control. It is your 24/7 AI property assistant, operating seamlessly on WhatsApp to automate tenant maintenance requests. Designed for self-managing landlords and letting agencies across the UK, Lettie directly addresses the #1 industry worry: compliance with legislation like the upcoming Renters' Right Act and Awaab's Law. It eliminates the chaos of missed calls, scribbled notes, and manual logs by providing a professional, instant channel for tenants to report issues. From the moment a message is sent, Lettie springs into action—intelligently triaging the problem, logging every detail, and providing you with clear, audit-ready reports. This isn't just about fixing leaks; it's about fixing a broken process. Lettie empowers you to shift from being a constant problem-solver to a strategic property owner, ensuring compliance, enhancing tenant satisfaction, and giving you back your most valuable asset: your time.

Features of AskLettie

24/7 AI Triage via WhatsApp

Lettie provides instant, professional service on a platform your tenants already use every day. There's no app to download. Tenants simply message on WhatsApp, where our expert-grade AI immediately engages, asks clarifying questions, analyses photos, and assesses issue severity. This cuts out the guesswork and endless back-and-forth, providing fast responses that tenants love and logging every interaction from the very first second.

Automatic Compliance Audit Trail

Stop risking expensive penalties with manual, error-prone logs. Lettie automatically builds a perfect, un-editable compliance record for you. Every tenant message, AI reply, and action taken is time-stamped and centrally logged. This creates an ironclad audit trail that proves you acted swiftly and responsibly, directly supporting compliance with Awaab's Law and other regulations, all without you lifting a finger.

Centralised Evidence Locker & 1-Click Reports

Gone are the days of hunting through emails for invoices or certificates. Lettie's dashboard is your single source of truth. Attach repair invoices, gas safety certificates, and add private notes. Then, with one click, export a clean, professional maintenance report for any tenant or property. Your audit-ready data is organized and accessible instantly, turning compliance from a nightmare into a simple, streamlined process.

Expert AI with Visual Analysis & Live Data

We built Lettie to be reliably intelligent. It's trained on thousands of real maintenance cases and appliance manuals to triage with precision. It can analyse tenant-uploaded photos to visually identify faults. Furthermore, unlike standard chatbots, Lettie has live internet access to check real-time information, like weather reports, ensuring its guidance is always accurate and context-aware for truly expert-level support.

Use Cases of AskLettie

For Self-Managing Landlords

Regain control of your time and achieve peace of mind. Lettie acts as your always-on first line of defence, handling midnight leaks and weekend boiler issues automatically. It transforms you from an on-call handyman into an efficient manager, providing the automated systems and perfect compliance logs you need to protect your investment and meet legal obligations without stress.

For Letting Agencies Scaling Operations

Scale your service quality without linearly scaling your staff hours. Deploy Lettie across your portfolio to provide instant, 24/7 tenant communication. It ensures every request is captured and triaged consistently, freeing your human agents to handle complex cases while Lettie manages the routine. This enhances client satisfaction, reduces operational chaos, and provides impeccable evidence for client reporting.

Ensuring Awaab's Law & Renters' Right Act Compliance

Proactively address the industry's top compliance worry. Lettie automatically collects and timestamps all communication and actions related to damp, mould, and repair issues. This creates the documented evidence trail you need to prove you acted "as soon as reasonably practicable," safeguarding you against legal risks and demonstrating your commitment to tenant safety.

Improving Tenant Satisfaction & Retention

Meet modern tenant expectations for instant, digital communication. By providing fast, 24/7 responses via WhatsApp, you drastically reduce tenant frustration caused by slow response times. Lettie helps tenants self-solve simple issues with manual access and clear guidance, making them feel heard and supported, which directly leads to higher satisfaction and longer tenancies.

Frequently Asked Questions

How does Lettie handle emergency issues?

Lettie's AI is trained to assess issue severity instantly. If a tenant reports a critical, hazardous situation like a major leak or gas smell, the AI will immediately recognize the emergency, instruct the tenant on immediate safety steps, and automatically escalate the issue to you via an urgent alert on your dashboard, ensuring you are notified to take direct action without delay.

Do my tenants need to download a new app?

Absolutely not. Ease of adoption is core to Lettie's design. The service operates entirely through WhatsApp, a platform over 90% of UK adults already use daily. Tenants simply save a number and start chatting. There is no new app, login, or account to create, guaranteeing seamless and immediate use from the moment you invite them.

Is my data and communication secure?

Yes. Security and privacy are paramount. All communication and data within Lettie are securely encrypted. Your tenant's phone number is used solely for facilitating the maintenance service through WhatsApp and will never be used for marketing or shared with third parties, as stated in our privacy guarantee.

Can Lettie really understand complex repair issues?

Yes, thanks to its specialized training. Unlike generic AI, Lettie's intelligence is built on a massive library of real property maintenance cases and thousands of appliance and boiler manuals. This allows it to understand specific technical problems, ask the right diagnostic questions, and provide accurate, context-aware guidance that is far more advanced than a standard chatbot.

Pricing of AskLettie

AskLettie offers simple, transparent pricing to fit your portfolio size. All plans include 24/7 AI triage via WhatsApp, full dashboard access, and complete issue logging.

Starter Plan: Perfect for smaller portfolios. Priced at £10 per month (or £5/month when paying yearly). This plan supports up to 2 properties with up to 3 tenants per property, plus automated tenant onboarding.

Professional Plan: Designed for growing portfolios. Priced at £20 per month (or £10/month when paying yearly). This plan offers higher limits for properties and tenants to scale with your business.

New users can get 50% off their first three months using the coupon code: FIRST3.